Situation:
Columbo wanted to regain their market position in the refreshment quick service business.
Their Need:
Chef Services Group was hired as its operational external expert to coordinate all developmental aspects of the project.
Primary Services Provided
  • Menu development
  • Creation of all recipes/formulas with yield and methods of preparation
  • Coordinate all related operational procedures to deliver the brand integrity
  • Develop total systems operational infrastructure from guest service to product preparation and production management
  • Coordinate development of the menu board
  • Cost all recipes and develop retail pricing
  • Establish theoretical food and operations costs
  • Write operations manual, covering all pre-opening and opening processes
  • Provide design direction to deliver a functional facilities plan
  • Develop all internal system operator guides
  • Design and deliver training to 3 sites
  • Work with staff to ensure execution of branded products and services
  • Conduct post-opening site assessments to evaluate system procedures to measure operator
  • Compliance to branded systems
Results:
The Columbo Refreshment Center opened at the University of Southern California and successfully operated in the student union for over 5 years.
Attachments:

Columbo Case Study